Equipment Maintenance

We guarantee not only a smooth and timely supply of the highest quality innovative products but also customer training, consultations, professional 24/7 technical support and maintenance.

Service engineers with higher technical education, who constantly deepen their theoretical and practical knowledge during international trainings, are indeed dedicated to work with specific devices. They will solve the most complex and rarest laboratory problems efficiently and of course meeting a most professional standard of service.

Technical Service

CALLS IN CASE OF EQUIPMENT FAILURE
Using advanced work planning tools (CRM) we respond to customer calls effectively in the event of equipment failure.
PREVENTIVE EQUIPMENT MAINTENANCE
Maintenance is carried out with reference to the manufacturer’s instructions, following methodologies and periodicity, thereby ensuring uninterrupted operation of the equipment and reliability of the results.
WARRANTY EQUIPMENT MAINTENANCE
We ensure the smooth operation of equipment throughout the warranty period.
EQUIPMENT MAINTENANCE ACCORDING TO MAINTENANCE CONTRACTS
By signing maintenance contracts, we grant priority for your case, therefore even faster response to calls and supply of spare parts is ensured. 
CONSULTATIONS BY PHONE
Our competent specialists will solve your problems very quickly. We act according to service algorithms which optimize our service department’s workflow.